Responsible for distribute work orders over Direct, Exclusive, and Authorized service centers.
Follow-up for training schedule and recommend training needs for the service centers technicians
Audit and Investigate for service centers performance.
VOC Customer complain follow-up
Monitoring part forwarding process to service centers
Follow-up Back Order analysis
Developing needed countermeasures for ASCs parts claim
Improve SVC technical experience
Report to Service Network Manager (RTAT, Reclaim Rate, Incomplete Service Cases, Transfer Orders Status)